Entire or partial orders can be canceled within one hour of the order being placed. Cancellation fees may apply, depending on order processing. Orders can not be canceled after the manufacturer has processed or shipped the items. Requests to cancel your order can be accepted by calling a customer service representative Toll Free at 1-866-415-4837. Cancellation requests will NOT be accepted by form of email. Once you speak with a representative and confirm that your order may be canceled at that time, you will receive an email confirming that your We Got Lites order has successfully been canceled. Your order will remain "In Process" and not successfully canceled unless you receive a confirmation via email that your order was canceled.

If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact Customer Support for return instructions.

We cannot cancel orders in which we have received a deposit towards the full purchase price. Layaway payment plan orders cannot be under any circumstance modified/edited or canceled. Payments received towards a layaway plan are non-refundable and cannot be carried over to a new order.

Any order that has been rushed or expedited is considered a final sale and can NOT be canceled, modified, or returned.

WEGOTLITES.COM; WEGOTLITES.NET; JOSHMARSHAL.COM; and other marks indicated on our site are registered trademarks of WeGotLites Inc. or its subsidiaries, in the United States and other countries.

WEGOTLITES, INC. DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE. WEGOTLITES, INC. DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

WeGotLites, Inc. may display advertising prints for products sold through this website. WeGotLites, Inc. attempts to display the colors of the products shown on this Website as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of color depends, in part, upon the type of computer monitor used by you.

The descriptions of the items on the WeGotLites Inc. website are provided by the manufacturers of the products. These descriptions and specifications are the same as, or similar, to manufacturers' printed or online catalogs. WeGotLites Inc. is not responsible for any variation in product description or specification provided by the manufacturer.

The photographs of the items on the WeGotLites Inc. website are provided by the manufacturers of the products. These pictures are the same as, or similar, to manufacturers' printed or online catalogs. These pictures are professionally photographed; however, products may look different once installed depending on the lighting or overall color of the room where installed. Due to finish application along with variations in computer resolution and color, product finish and glass may vary from online images. WeGotLites Inc. is not responsible for the variation in such products.

Example of a typical 12-month layaway payment plan:
Order total: $999.00
12-Month payment of $83.25 per month, interest free

Orders must meet or exceed $249.00 USD in total to qualify. Merchandise does not ship until the full balance is paid off. You may pay off the remaining balance at any given time with no additional fee.

Layaway payment plan orders cannot be under and circumstance modified/edited or canceled. Payments received towards a layaway plan are non-refundable.

• MasterCard
• Visa
• American Express
• Discover (Novus)
• PayPal
• Check
• Money Order
• Wire/Bank Transfer

Custom orders which may take anywhere from 4 or more weeks to produce will require a 50% deposit upfront, paid with any of the above payment methods. Once a custom order is ready to ship and we notify you to collect payment, your balance must be paid in the form of one of the following methods:

• Check
• Money Order
• Wire/Bank Transfer

Please note: We cannot accept credit cards for orders billed outside the US or Canada. Please contact us to inquire about our bank transfer details.

It is assumed that any order will be charged in full at the time it is placed, unless otherwise noted. Since we ship from multiple distribution centers, the items on your order may arrive at separate times. Sorry, price adjustments are not accepted.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Free Shipping Everyday
Orders over $99 ship our ground service free of charge (excludes AK, HI and International shipments). Some exclusions apply: Aladdin light lifts, replacement parts not covered under warranty, items considered "over-sized" (non FedEx or UPS shippable products), wholesale/trade orders, custom-made merchandise orders, spare parts and/or accessories, and miscellaneous parts purchase are not available to be shipped for free; you may get a shipping calculation at checkout.

Canada, Hawaii, Alaska, and Puerto Rico Shipments
Free shipping does not apply to customers residing outside of the contiguous 48 states. To obtain a shipping rate, simply enter the product(s) you're interested in purchasing into your Shopping Cart. Once you have finalized the products/quantity, click Proceed To Checkout. This will prompt you to enter your shipping address. You will then see the calculated shipping cost and shopping cart total, all in one step.

Address Restrictions
At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical address during checkout to avoid delays in orders, or possible order cancellations.

Truck Delivery Items
Truck deliveries are made Monday through Friday, 8 am - 5 pm. A delivery agent will call you to schedule your delivery. A responsible party, over 18 years of age, must be present to take delivery and sign for the shipment. WeGotLites, Inc will not be held accountable for any additional fees a customer might incur during a transaction such as customs/duty fees, reschedule fees, or lift gate/residential delivery fees.

Delivery Times
We make it our best effort to ship in stock items within 5-10 business days, unless otherwise stated. Once shipped from our facility, we cannot make any guarantees for delivery times dependent upon a shipping carrier. If any delivery arrives earlier or later than a promised time frame, WeGotLites, Inc. can and will not be held accountable for the shipping carriers estimated delivery date. Full or partial shipping refunds will not be issued due to the nondelivery of products.

Refused Shipments
We Got Lites, Inc. makes our best efforts to process and ship orders in a timely manner, therefore as stated on our Cancellations area, we have a one-hour cancellation period from the time an order is placed for any cancellations or order changes. If for some reason you decide that your order has been shipped and en-route to your delivery address and you wish to return your order, please do not refuse your delivery. Your order will be subject to our Return Policy and you may incur additional fees. If the shipping carrier we provide attempts deliveries, and the recipient refuses the delivery for any reason and the shipment gets returned to sender, the customer will be responsible for covering costs of original shipment fees, re-routing delivery fees (returning fees), as well as our 25% restocking fee. The remaining balance, if one, will be issued as a store credit. This form of reimbursement and fees above are non-negotiable and the cardholder is agreeing to these Terms & Conditions when placing an order through WeGotLites.com, or through a sales representative at We Got Lites, Inc.

Damaged Merchandise
Please inspect shipments immediately upon receipt. Many of our products are fragile and may sustain damage during shipping, even if the carton appears to be in good condition. If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and WeGotLites, Inc. within 14 days of delivery to report the damage. Please keep all packing materials. WeGotLites, Inc. will pay the return shipping fee for products that are received damaged. If the damaged product is repairable with replacement parts, these parts will be shipped at no cost. WeGotLites, Inc. will not be responsible for expedited shipping of any replacement parts or products. If you would like to return the damaged product with no replacement, the return will be subject to our standard return policy.

Short-Shipped Items
Customers must report missing or non-delivered item(s) from their order no later than 14 days from their delivery date. For example, any order containing a quantity of 2 of a specific in stock item, but only received a quantity of 1, must report this short-ship within 14 days. This also applies to orders in which shipping carriers confirm that a shipment has been delivered, with a claim that the packages have not been received by recipient. Any request within this nature past the 14 day period will not be eligible for a free replacement of products. Depending on the event, an appropriate claim will be filed with the correct carrier or department, and may take 30 calendar days to receive an report of the findings. Exceptions to this policy include any product(s) on an order which are back-ordered or special order items.

Expedited/Express Shipping
Need your order to be processed as soon as possible to receive it for a specific date or time? No worries. We offer the following shipping services for our customers:

• Standard Ground
• Warehouse Rush
• Expedited Ground
• 3 Day Select
• 2 Day Air
• Next Day Air
• Next Day Air Early AM Delivery

Corporate Office, Warehouse & Showroom:
360 Industrial Loop
Staten Island, NY 10309
You are welcome to browse, however if you would like to work one-on-one with a lighting consultant, appointments are preferred.

Office Hours:
  Monday thru Thursday | 9:30 AM - 6:30 PM EST
  Friday | 9:30 AM - 6:00 PM EST
  Saturday | 10:00 AM - 3:00 PM EST
  Sunday | Closed

Call Toll Free: (866) 415-4837
Local: (718) 317-6263

• WeGotLites Virtual Gift Cards may be treated as cash.
• WeGotLites Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
• The actual cash value of a WeGotLites Virtual Gift Card is 1/10 of one cent.
• WeGotLites Virtual Gift Cards cannot be purchased with a traditional WeGotLites Gift Card, nor can they be used to purchase a traditional WeGotLites Gift Card.
• WeGotLites Virtual Gift Cards cannot be used as payment(s) on Lay-Away accounts.
• A WeGotLites Virtual Gift Card is immediately redeemable once the recipient receives our e-mail notification, which is sent within one-two business days of the completion of your confirmed order.
• Sales tax is applicable on any merchandise purchased with a WeGotLites Virtual Gift Card.
• Delivery to an incorrect but deliverable e-mail address is the sole responsibility of the purchaser.
• Delivery to a nonexistent e-mail address is the sole responsibility of the purchaser.
• WeGotLites is not responsible for lost or stolen WeGotLites Virtual Gift Cards.